What is Shupgrade?

Shupgrade is an online store with a wide variety of products from groceries, household items, office and school supplies. We offer the convenience of store pick-up or delivery to your home or office.

Questions about my account

No, you can order as a Guest. We still encourage you to create an account, this way you can reorder your products easily with our 'Re-Order' feature and you will also get all of our promotions and deals!

Creating your account is quick and easy! You can create it by using your favorite social media account like: Facebook, Google, Twitter or Amazon.

You can also create it by providing your name, last name, email and password.

Local Delivery or Store Pickup

Shupgrade pin

We are located in Carretera 8860 km 1.2 Plaza Matienzo Shopping Center, Trujillo Alto, 00977.

Coordenadas: 18.364482597456576, -65.99708370493715

No, it's free!

You can verify if Shupgrade delivers in your area by entering your zip code at the top of our page and you'll get a notification with the confirmation.

We offer delivery to homes and businesses. Currently we serve the following areas: San Juan, Guaynabo, Carolina y Trujillo Alto.

If we are not in your service area, please let us know where you are located by writing to us! Contact Us y sign up for our newsletter you know when we will be near you


You can order for yourself, family or friends! You can also order for your business.

Yes, you need to order prior to 12PM to be eligible for same day delivery. Subject to availability.

Cost of delivery is of $8 for every 40 pounds.

At this time we are not offering shipping. We are working to include this service.

My Order

You will receive a confirmation email o text message once you've placed your order. When the order is ready for store pickup or delivery you will receive another notification. If your order is delivery, the driver will be contacting you once arrived.

We will contact you to offer a substitute product or we will eliminate the product from your order.

You can write to us in the Notes section at the moment of submitting your order or write to us via this form Contact Us and we will do everything we can to include in our catalague.

If you need to make a claim, you can refer to our Return Policy. To complete your claim, we require your receipt or proof of purchase. Please fill in this form Claims.

Visa, Mastercard, American Express, Discover, Shop Pay, Google Pay y Apple Pay.

We process the payment once your order is ready

We encourage you to cancel your order as early as possible to avoid re-stocking fees. You can cancel your order through your My Account page.

Referral Program

To participate in the referral program you must be registered. Once registered, go to your profile and share the link in your profile. The shared link in each profile is unique, you can share via Whatsapp or Facebook.

For each referral that buys $50 or more, you will receive $5 in store credits and you can use it in your next purchase. It is important that you share the unique link in your profile so that the points are credited to your account.


You can check the available positions in this link: Jobs


If you are a manufacturer, supplier or exclusive representative of a brand in Puerto Rico and you would like to add you product to a new sales channel. Fill in this form Supplier Form.

We will contact you as soon as possible.

We are always looking for new products to add to our catalogue. You can view more information Suplidores


No, there is no membership cost.

Social Media

Absolutley! You can follow us on Facebook and Instagram